Frequently asked questions,
straight answers.

An operational-intelligence platform for B2B teams. It captures your business conversations — WhatsApp, email, and meetings — and turns them, with AI, into tasks with an owner, a due date, and context. AI proposes; your team approves. Nothing runs without human review.

You scan a QR code with the business phone (like WhatsApp Web) and that's it: new messages start getting captured and organized by conversation within minutes. You don't need the official WhatsApp Business API or a new number.

You connect your Gmail through Google's authorization flow (OAuth). Incoming emails get summarized and classified just like chats. You can connect your own account without exposing it to the rest of the team: every integration belongs to the person who connects it.

You upload the audio or record directly. TheNodeHarbor transcribes it identifying who spoke, generates a summary, and extracts the commitments as task suggestions that pass through your triage inbox.

No. That's the product's core principle: the AI summarizes, classifies, and suggests; the decisions — creating the task, dismissing it, editing it — are made by your team. Every suggestion shows its confidence level and links back to the original conversation.

You control what the AI processes, chat by chat: full mode, capture-only (it's stored but the AI doesn't process it), or ignore (it isn't even stored). You can also archive chats and organize them into folders.

$60 per user per month, with $30 of AI usage included per user. If you exceed the quota, the overage is billed at the provider's real cost, metered and visible in your dashboard. 14-day free trial with up to 3 projects, no credit card.

Native Spanish — summaries, classification, transcriptions, and the full interface (also available in English). It's built for how business is spoken across Latin America and Spain.

Every company lives isolated at the database level (row-level security) with a second check in the application. Encryption in transit, AWS infrastructure with a private database, daily backups, and auditing of sensitive actions. More detail on the Security page.

Yes, anytime: full export in open formats (JSON/CSV) and permanent deletion by contact or for the whole company (right to be forgotten). You can also set automatic retention starting at 7 days.

Yes — it's designed for operations, sales, and admin, not for developers. If your team uses WhatsApp and email to work, it already knows how to use TheNodeHarbor. (And if you also build software, it captures GitHub events too.)

Minutes, not weeks: you create the account, scan the WhatsApp QR or connect Gmail, and the first summary shows up as soon as messages arrive. No migrations, no consultants.

WhatsApp CRMs are built to sell (reply, qualify leads). Transcribers are built to document meetings. TheNodeHarbor unites all three channels and takes them all the way: assigned work, with a due date and traceability. We publish an honest comparison at /en/why/.

Create your account at app.thenodeharbor.com/register (14 days free, no credit card), connect a channel, and review your first inbox. Need help? support@thenodeharbor.com or the help center at knowledge.thenodeharbor.com.